Return policy

We will assist customers who wish to return or exchange goods purchased from us. Our returns policy is in addition to your rights under the Australian Consumer Law.

Change of mind

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return simply follow the steps below:

1. Contact us at (insert email address) to request a refund.

2. Please package your item securely.  Please note that returns will need to be sent to the

following address: 5 Channel Highway, Kingston, Tasmania, 7050, Australia

3. We do not cover the cost of shipping your return back to us.  Make sure to purchase a

return label using a traceable service as we are not liable for any lost parcels.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at (insert email address)

Damages and other issues 

Please inspect your order upon reception receiving it and contact us immediately if the item is defective, or damaged, or if you receive the wrong item or there is another issue with it, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund too. If more than 15 business days have passed since we approved your return, please contact us at (insert email address)